Comparisons / HubSpot vs Freshsales Independent software comparison
HubSpot vs Freshsales: Platform or Native Sales Tools HubSpot offers a wide customer platform around its CRM. Freshsales bundles chat, email and phone into a sales-focused Growth plan.
Facts checked against official sources · 2026-09-24
Quick comparison Option A
HubSpot Connected CRM foundation spanning sales, marketing, service and content tools
Free plan Free Sales tools support up to two users
Starting price NOT VERIFIED — official pages currently mix promotional and list pricing
Billing basis Per seat for paid Sales Hub; other hubs and onboarding can add separate costs
Trial NOT VERIFIED
Best fit Teams planning to connect marketing, sales, service and content.
Important limitation Pricing can span seats, hubs, credits and onboarding, so a simple headline price can be misleading. View HubSpot profile Option B
Freshsales Sales CRM with native email, phone and chat workflows
Free plan Free for up to three users
Starting price $9 per user/month, billed annually
Billing basis Per user
Trial 21-day trial
Best fit SMB sales teams that want CRM records and communication tools together.
Important limitation Sequences are not included on Free or Growth. View Freshsales profile Primary difference
HubSpot connects several customer functions; Freshsales brings native communication channels into the sales workflow.
Key differences Area HubSpot Freshsales Free plan Up to two Sales users Up to three users Communication Email tools expand by Sales Hub tier Chat, email and phone are listed on Growth Sequences Professional Pro
Feature-by-feature comparison Capability HubSpot Freshsales Contact management Free CRM stores contacts, communication history and sales activity. Contact and account management with lifecycle stages and activity timelines. Deal pipeline Deal records and pipeline management are available in the free CRM. Kanban record views and pipeline management support day-to-day sales work. Automation Simple sales automation starts on Starter; customizable workflows expand on Professional. Basic workflows start on Growth; more advanced sales actions expand by tier. Reporting A reporting dashboard is free; custom reporting and forecasting expand on Professional. Sales dashboards are available; deal insights and forecasting expand on Pro and Enterprise. Email tooling Free email tracking and templates; branding removal and larger limits on paid tiers. Growth includes chat, email, phone and templates in the core plan. Lead management Prospecting and advanced lead management are positioned on Professional. Lifecycle stages, scoring on Pro and routing features support lead handling. Sales sequences Sequences are a Professional Sales Hub capability. Sales sequences start on Pro, with published per-user limits. Integrations The official marketplace advertises more than 2,000 apps. The official feature page describes a marketplace with more than 100 apps.
When to consider HubSpot Teams planning to connect marketing, sales, service and content.
Marketplace reach and cross-hub data are strategic requirements.
Plan gates and limitations Advanced automation, sequences, forecasting and custom reporting require Professional; onboarding fees may apply.
Pricing can span seats, hubs, credits and onboarding, so a simple headline price can be misleading. Several sales-scale capabilities require Professional rather than Starter. When to consider Freshsales SMB sales teams that want CRM records and communication tools together.
Native chat, email and phone at the entry paid tier are more valuable.
Plan gates and limitations Sales sequences, contact scoring and deal insights require Pro; governance features sit on Enterprise.
Sequences are not included on Free or Growth. Advanced forecasting, permissions, custom modules and audit logs require Enterprise. Explore alternatives Continue with SaaSyra’s published alternatives for each product.
Sources and methodology Pricing and product facts were checked on the date shown above. Prices can change and taxes, currencies, promotions and usage-based charges can affect the final cost. “NOT VERIFIED” means the official material reviewed did not establish that detail clearly.